Thank you for visiting HighPlainsQuilting.com. Every day we help thousands of customers find the Quilting Patterns, Quilting Supplies and Quilting Accessories they need. With a selection of over 12,000 Quilting products you are sure to find just the item you are looking for. We truly appreciate the opportunity to serve you today and in the future!
Having trouble placing an order online? Have a question about a product? Want to check on the status of your Quilting order?
Email our friendly and knowledgeable customer service department and they can resolve your order problem, give you more info about a product and answer any other questions you may have.
Return Policy on all Quilting and Embroidery Products
If you are not fully satisfied within 14 days of the delivery date, please return your order to us. Email our dedicated customer service at email@example.com and they will assign to you a Return Authorization Number (RAN) which allows us to keep track of the return.
The returned product must be in new and unused condition, in the original packaging with all the documentation, components and accessories (if included) to insure full credit. "New and unused" means sale-able condition, not dirty and not washed. We cannot accept returns for an item with any indications that it has been used.
Return shipping costs are your responsibility unless the item is damaged or defective. All returns are subject to a 20% restocking fee and must be returned within 2 weeks (14 days) after receiving the item. If you have any questions about the restocking fee as it pertains to your order please email us before we ship the product as once it leaves the warehouse we have incurred our cost.
We love satisfied customers so if you have any questions about this policy, please feel free to contact us via e-mail at firstname.lastname@example.org.
Note: Shipping charges cannot be refunded.
Please allow us 10-14 days once we have received your return to process and credit your credit card.
Damaged or Defective Items If your order arrives at your door damaged, broken or defective, we will either replace the broken components if possible or ship out a new one completely at our expense.
Requests for replacement parts will be processed as quickly as possible. Please note that we are not able to express ship replacement pieces.
We work hard to make your shopping experience at High Plains Quilting an enjoyable one. Top of page
Credit and Return Time Please give us some time to process your return/exchange. It takes about 10 business days for us to receive the returned or exchanged product back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail that reflects that your credit card has been credited.
All refunds granted are for the purchase price of the product only and can only be issued to the credit card used at purchase. Top of page
Canceling Your Order If you have placed an order and would like to cancel it, please email us at email@example.com within a day. We make every attempt to cancel your order as long as the product has not left the warehouse. Once the product has left the warehouse and on route to its destination we will not be able to reverse the process and cannot cancel the order. Top of page
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To keep your seam ripper handy, tape a ballpoint pen cap to your sewing machine!